![]() ![]() It now shows that original order as cancelled, as though I cancelled it. If something like this happened at Ulta there would have been more done to try and make situation right, overnight it, extend my Flash Shipping for another year, or how about an apology?!, which I never heard once. I work at Ulta, but have always loved Sephora. The whole situation was very disappointing. Finally when I did receive my package( well past birthday ) the samples included were not the ones I had picked or would be interested in. He said, with the Flash Shipping it would be the next week. I then asked how soon I would get this delivery. I told him I was on that page and would tell him the ones I’d like. He said “Ok fine, what would you like skin or fragrance”. I said no, I want my productsHe said he would resend, but the samples I ordered were all sold out, “Ok?”. Then, rudely asked me if I wanted a refund. When I called the customer service agent kept asking me to verify my address, which was correct. ![]() It was definitely NOT left on my doorstep, I was home at this time and didn’t receive anything. My package (with a gift in it for a birthday the day after it was to be delivered) showed Left on doorstep on 10/25 at 7:49pm. But waiting till Monday is way better than dealing with dishonest Lasership employees/customer service/broken or missing packages. The only slight negative is that I don't always get Saturday deliveries since I work in a heavily commercial area, and USPS assumes we're all closed. In my area, USPS delivers within the 2 day window, so it's exactly the same wait. Your best bet for shipping is picking the "Flash - USPS Priority" option instead of the "Flash 2 Day" as it does seem that Sephora hasn't been using UPS since the first quarter of 2017 (if that!). At least they didn't throw it at the door, but that's a pretty low bar. The last time Lasership delivered to me, our security cameras showed the driver dropping off the package almost 2 hours after the logged delivery time, around 10:30 pm at night, left in a completely unsecured area. They're a completely unaccountable company, so bad, that even Amazon stopped using them! It's best described as Uber/Taskrabbit for last mile deliveries, drivers pay for their own gas, sometimes use their own cars, and are paid per package rather than an hourly rate. National Post offices can take between 7 to 14 days to provide an update on tracking information since they need to collect the information from different sources that handled your package during shipping.Lasership in the Boston area is hit-or-miss, but mostly miss. How long does it take to get an update about my package's tracking information?ĭHL and similar courier services can usually provide an update on a package's tracking information within 48 hours. Please contact us with the details of your order at and we will open an official inquiry with the delivery courier or provide a replacement for your lost package if it cannot be retrieved. If the tracking information on your package is incorrect (for example showing a destination that is not en route to you), or it hasn't been updated in more than 10 days, it is possible that your package is lost. LaserShip is a privately held, independent last. No, LaserShip is not affiliated with the United States Postal Service. International Couriers Indian Couriers Blog Lasership Tracking Courier, Shipments Status Online. If your package still hasn't arrived after 7 days, and there is no new tracking information available on it, please contact us at we will submit a claim with the delivery courier. You can get tracking information of your couriers by entering your lasership tracking id in our track and trace tool. if you think this might apply to your package, please wait between 3 - 5 days before checking again. Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive. Your destination doesn't have a tracking system in place. Please wait up to 48 hours and if there is no new information displayed after that, contact your country's customs office or our support team at and we will submit an inquiry with the delivery courier. This is a common occurrence during the holiday season when there is an increase in sent packages. If your tracking information shows that the package has entered your country, but doesn't provide any additional information after that, your package could just be delayed at customs. Your package is being delayed at customs. This can happen during periods when high amounts of traffic occur (such as holidays) when there are extreme weather conditions or some part of the delivery chain is holding a strike.Ĭheck if any of these conditions apply in your case or contact us at and we can check if any additional information is available. The package might still be en route from one facility to another. There are a few reasons why the tracking information for your package hasn't been updated for a while: 1. ![]()
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